Frequently Asked Questions

• Orders can be amended prior to checkout, including quantities and the items chosen.
• If you have already placed your order, you can contact our customer services team via the following options and they will be more than happy to help:
  
  
  • By telephone: 0161 537 4740
    
    
  • By email: B2BOnline@edgevaping.com

We have a handy Portal User Guide here with four quick and easy tutorial videos to help guide you through the process.

• Enter your email and password which you used when activating your account and click 'Sign In'.
• If you have forgotten your password then click 'Forgot your password?' and enter the email you used to activate your account; we will then send you an email to reset your password.
• If you are a new user of the site you will need to request a trade account which you can do here.

You can also view our handy tutorial video below on how to log in:

At the moment, point of sale materials are not available online, however please contact trade@edgevaping.com and state what you require and the desired quantities.

We offer the complete range of products including our entire range of e-liquids and devices whereas some Cash & Carry’s do not. You will also be able to take advantage of:

• 24/7 ordering
• Next day delivery (if ordered before 1pm)
• Online discounts

We offer ongoing discounts for your online orders. If you order in significant bulk quantities, please speak to your account manager at trade@edgevaping.com 

Edge is the UK’s number 1 brand in the market, and is in significant growth. We also offer:

• Ongoing discounts
• Next day delivery (if ordered before 1pm)
• A full range offering
• Point of sale materials
• Ongoing customer support

For more information on discounts and the bulk buy options we can offer you, contact our sales team at trade@edgevpaing.com

• Orders placed before 1pm are usually dispatched the same day.
• Your order can take between 1 - 5 days to be delivered.

We use either Royal Mail or DPD (depending on your location and order size).

• £4.99 on orders £49.99 and under
• Free delivery on orders £50 and above